Exchange and Returns
We're sure you'll love our organic clothing line. But if for any reason you don't, we have a simple returns policy for items bought on our website.
Email us on firstname.lastname@example.org. Mention the Order No. /Invoice No., product details, and reason for exchange/return. Our representative shall call you and confirm.
Post that, here's what to do:
- Make sure items are unworn and that the original tags are attached.
- Return your unworn items within 14 working days to the address below, using a traceable service.
- Email us the details at email@example.com
Please return items to:
B6/6, Anandghan Society, Indirashankar Nagari
Paud Road, Late Rahul Gangawane Road
Kothrud, Pune, Maharashtra 411038
What happens next?
Once we've received your item(s) we try to turn around the exchange or refund on the same day.
Your order will be refunded back to your original method of payment, which usually takes about 3 to 5 working days. We’ll email you to let you know when your refund has been processed.
Process for exchange is the same as returns. You have 14 days from when you received your parcel to make an exchange. Simply call us, post the item to our returns address, with the product code of the new item you want.
We’ll do the exchange when your item reaches us. If the item demanded in exchange has a higher price then you have to pay the remaining amount. We will refund the amount if the exchange item value is lower than the original item brought.
This information does not apply for wholesale orders.
We can only accept returns for purchases made on our website.We recommend using a registered service for returns (and keeping your receipt), as we unfortunately can’t be responsible for lost post.